Instruction:
If a client is asking about a specific charge, it was their membership charge for a voucher to be used for their next appointment.
1. Pricing Benefits:
Membership Discount: Clients receive approximately 20% off regular pricing on all services.
Product Discount: Clients enjoy 10% off on all products.
2. Complimentary Services:
Service Inclusions: Clients are entitled to four free services throughout the year, distributed as follows:
3rd Visit: Choice of a free underarms wax or sugar treatment.
6th Visit: Choice of a free brow wax or sugar treatment.
9th Visit: A free Brazilian enzyme treatment.
12th Visit: A free service, up to a $50 value.
3. Billing and Payment:
Price: The price of the membership is just the membership price of the service the client chose. The client is just prepaying for their service before their appointment.
Billing Cycle: Billing occurs on the 1st or the 15th of each month.
Payment Method: Charges are applied to a credit or debit card on file.
Voucher System: Clients receive a voucher for covered services upon payment, used at the next appointment.
Additional Services: Additional services availed during a visit are charged at the membership rate at the time of service.
Credit Validity: Credits do not expire, but consistent appointments every four weeks are recommended to maximize the benefits of waxing. Unused vouchers never expire.
4. Membership Flexibility:
Pause/Cancel Policy: Clients can pause or cancel their membership at any time without fees.
Lifetime Membership: Once registered, clients have lifetime membership status and can reactivate their membership at any future date.
5. Locations:
Accessibility: Membership benefits are accessible at any Hello Sugar location.
6. Cancellations and Rescheduling:
Courtesy Notice: Clients are requested to cancel or reschedule as early as possible to allow time to fill the appointment slot.
Cancellation Fee: A $10 fee is charged for cancellations within 12 hours of the appointment, applied to the credit card on file. A text the day prior is required to change an appointment.
7. Deactivating and Freezing Memberships:
No Long-term Commitment: Memberships can be deactivated by texting before the next billing cycle without long-term commitments.
Freezing Memberships: Memberships can be paused for any duration at no charge, with no startup fee on resumption. Membership must be active for at least one month before it can be paused.
8. How membership works
The charge is for the membership service of your choice that will serve as your credit which you can use during your appointment. The way your membership works is like paying in advance since you are set on a payment schedule (every 15th of the month). We have set it up as a monthly charge since rescheduling every 3-4 weeks is recommended to maintain your hair growth cycle. Our membership plan works similarly to a gym membership; once the monthly billing goes through, the credit must then be used during the billing cycle. After the billing cycle ends, unused credits expire; they do not roll over. We do, however, offer the option to place memberships on pause for up to 10 months if you are unable to come in. For further clarification, I would like to refer you to our membership page: https://bit.ly/hs-mem